Past Virtual Seminars

Virtual Seminars
03/24/2017 - Witt/Kieffer - 'Demystifying the Executive Search Process with Witt/Kieffer' (43m26s)

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'Demystifying the Executive Search Process with Witt/Kieffer'


Witt/Kieffer was the nation's first executive search firm dedicated to identifying physician and other senior health care leaders. Mr. Bohne, senior partner and member of Witt/Kieffer's healthcare practice, and Dr. De Leo, consultant in the firm's academic medicine and health science practice and former Chair of Toxicology and Pharmacology and Director of the Neuroscience Center at Dartmouth, will present an interactive session with the goal of demystifying the executive search process, describing recent industry trends, and sharing strategies to effectively promote your MHCDS degree in cover letters and CV.


Paul Bohne

Senior Partner & Vice Chair, Healthcare

Joyce De Leo, Ph.D.



Paul Bohne is senior partner and vice chair of the healthcare practice of Witt/Kieffer and serves as secretary of the firm’s board of directors. He has vast expertise in working with health systems and other organizations on senior-level search assignments and leadership-related consultations. Since joining the firm in 1994, Paul has helped lead more than 90 presidential searches on behalf of health systems and health-related organizations throughout the East Coast. Paul is based in Boston after previously working in the firm’s Washington, D.C.-area office. Paul epitomizes the firm’s focus on quality and client service. He manages the search process by thoroughly examining an organization’s culture, priorities and overall leadership needs and closely advising his clients during candidate sourcing and selection. He is known by healthcare trustees and senior executives in the Northeast and mid-Atlantic regions for his knowledge of the industry, personable style and candid, thoughtful counsel.

Earlier in his career, Paul worked for a member of the U.S. Congress, then later as a manager with a Washington, D.C. - based marketing and public relations firm, where he helped design and manage a national recruitment marketing campaign for the U.S. Public Health Service. Paul provided recruitment strategies for the Indian Health Service and National Health Service Corps in their missions to provide care in medically underserved areas. A guiding tenet for Paul is how the impact of his work in the search profession helps strengthen and improve communities.

Paul has written in and been quoted in publications such as Trustee, The Corporate Board, Healthcare Financial Management, Investor’s Business Daily, and USA Today, and he speaks frequently to health system trustees, state hospital associations and other professional organizations on healthcare leadership, succession management, and career planning topics.

Joyce De Leo, Ph.D. is a consultant in Witt/Kieffer’s Academic Medicine and Health Sciences practice. Based in the Boston area, Joyce has more than 25 years of experience in research, academic program building, strategic planning, mentoring and teaching. Joyce recruits senior executives, clinician leaders, and senior scientists on behalf of leading academic medical centers, hospitals and health systems, research institutes, faculty group practices, health sciences universities, colleges and universities, public health organizations and not-for-profit institutions.

Prior to joining Witt/Kieffer, Joyce served as Vice President of Academic Affairs for Emmanuel College in Boston. In this role, she oversaw undergraduate and graduate academic programs, while enhancing faculty shared governance, collaboration and collegiality between faculty and administration. Before this, Joyce held several leadership positions in more than 20 years with Dartmouth College and Dartmouth Medical School in Hanover, NH, including Chair of Pharmacology and Toxicology and Director of the Neuroscience Center.

Joyce completed the Fulbright Scholar Program at Max Planck Institute for Psychiatry in Martinsried, West Germany and completed postdoctoral training at Dartmouth Medical School and Harvard Medical School. She is a widely published author, having written more than 100 articles in peer-reviewed publications, and frequently speaks, both nationally and internationally.

03/03/2017 - Jacob Reider - 'Health IT: Better Care, Better Health or Both. How to get there from here?' (47m15s)

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'Health IT: Better Care, Better Health or Both. How to get there from here?'


The past decade has seen extraordinary growth in the adoption of information technology as an adjunct to traditional tools for documentation, communication, and coordination of care delivery. Federal and state programs have offered incentives to implement these systems, and IT vendors have rapidly expanded their suites of products and services in the context of these new markets. As with any new tool-set, the transition to the use of information technology has not been without its challenges. Concerns about patient safety loom large, as do concerns about the impact on the clinical workforce and our daily activities, concerns about interoperability, and questions about whether health IT has realized its potential as a true enabler of value based care.

Dr Reider will review many of these issues to provide attendees with a lens through which they can view health IT as it matures over the next decade. Attendees will learn about the policy ambitions of the Obama administration, and Dr Reider's candid assessment of the positive and negative impact of these policies, and will offer thoughts on how care providers, policy makers, employers and payers might prepare for the next iteration of this important component of our care delivery infrastructure.


Jacob Reider MD

Chief Executive Officer
Alliance for Better Health 


Jacob Reider, M.D. is a family physician who wants the world to be more healthy. He has worked for decades to improve the health of individuals and communities through delivery system transformation, the thoughtful yet innovative use of technology, and the promotion of "benevolence in business."

Jacob served as the Acting National Coordinator for Health Information Technology at the US Department of Health and Human Services, and subsequently as Deputy National Coordinator. In his three years at HHS, he was responsible for the policies and programs designed to transform care delivery and improve health through the development and implementation of safer, more resilient, reliable, usable, helpful and interoperable information technology.

He has more than 20 years of experience in health system transformation with a special interest organizational behavior change, patient and provider experience, clinical decision support and information portability. Jacob served as the CMIO Allscripts, of one of the nation’s largest health IT developers, and was Associate Dean for Biomedical Informatics at Albany Medical College where he continues to teach on an adjunct basis. He co-founded four successful health IT start-up companies, and has held Directorships on boards of both nonprofits and private companies. Jacob has held leadership roles in the American Medical Informatics Association, the Society of Teachers of Family Medicine, Family Medicine for America’s Health, and the New York State Academy of Family Physicians. His passions include organizational leadership and culture, shared clinical decision-making and health policy.

09/23/2016 - Karen Joynt - MACRA Part II: A Practical Approach (36m18s)

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'MACRA part II: A Practical Approach'


The Medicare Access and CHIP Reauthorization Act (MACRA) ushers in a new era of physician and provider payment, creating the Merit-Based Incentive Payment System (MIPS) as well as strong incentives to join alternative payment models. This presentation will explore practical issues related to the legislation, including how performance will be measured, how financial bonuses and penalties will be assigned, and what may constitute an alternative payment model.


Karen E. Joynt, MD, MPH

Associate Physician, Cardiovascular Division, Brigham and Women's Hospital


Karen E. Joynt, M.D., M.P.H. is an Associate Physician at Brigham and Women’s Hospital, Assistant Professor in Medicine at Harvard Medical School, and Instructor in Health Policy and Management at the Harvard School of Public Health. She is also a practicing cardiologist in the VA Boston Healthcare System. She is on leave from Harvard for the 2014-2016 academic years, serving as Senior Advisor to the Deputy Assistant Secretary of Planning and Evaluation, Office of Health Policy, United States Department of Health and Human Services.

Dr. Joynt is a health services and health policy researcher whose specific research interests include: 1) Improving the measurement of the quality and efficiency of hospitals and health systems; 2) Understanding the impact of policy interventions on health care, with a focus on pay-for-performance, penalties-for-performance, and public reporting; and 3) Reducing disparities in care, with a focus on the performance of providers that serve vulnerable populations.

08/26/2016 - Katherine Baicker - MACRA Part I: The Big Picture (47m03s)

'MACRA part I: The Big Picture'


The way that Medicare pays for provider services – embodied in the Medicare Access and CHIP Reauthorization Act (MACRA) – is changing in a way that may affect care throughout the system. Professor Baicker will discuss the rationale for the changes and what they mean for health care costs and the quality of care.


Katherine Baicker
C. Boyden Gray Professor of Health Economics, Department of Health Policy and Management, Harvard T. H. Chan School of Public Health


Katherine Baicker, PhD, is C. Boyden Gray Professor of Health Economics in the Department of Health Policy and Management at the Harvard T.H. Chan School of Public Health. She is a research associate at the National Bureau of Economic Research and an elected member of the Institute of Medicine.

Professor Baicker has served on the Medicare Payment Advisory Commission; as Chair of the Massachusetts Group Insurance Commission; on the Congressional Budget Office’s Panel of Health Advisers; as a Director of Eli Lilly; on the Editorial Boards of Health Affairs, and the Journal of Health Economics; as Chair of the Board of Directors of AcademyHealth; and as a Senate-confirmed Member of the President’s Council of Economic Advisers.

Professor Baicker’s research focuses primarily on the factors that drive the distribution, generosity, and effectiveness of public and private health insurance. She received her BA in economics from Yale and her PhD in economics from Harvard. She has served on the faculty of Dartmouth College and Dartmouth Medical School.

08/19/2016 - Alok Sharan'15 & Craig Syrop'15 - IPU Playbook (37m47s)


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'The IPU playbook - challenges and implementation'

Alok D. Sharan'15
WESTMED Spine Center

Craig H. Syrop'15
Chief Clinical Integration Officer, eHealth
University of Iowa Health System


Implementing an IPU within the framework of an existing health care delivery system can be challenging. In this Grand Rounds session our speakers will discuss their experiences in establishing IPUs with a focus on innovating within a large organization, using basic operations and management techniques, along with a discussion of leadership and negotiation skills that are critical for successful implementation.


Alok D. Sharan, MD, MHCDS

Dr. Sharan is an Orthopedic Spine Surgeon, with a practice focused on minimally invasive spine surgery as well as cervical spine surgery. He currently serves as the Co-Director of the Westmed Spine Center, the second IPU started by the Westmed Medical Group. Westmed is a large multi-specialty physician practice located in Southern Westchester and Connecticut. The group has recently been recognized by the CDC’s “Million Hearts Campaign” for achieving blood pressure control among its patient population
Dr. Sharan completed his undergraduate degree from the Seven Year Accelerated Medical Program at Boston University and the University of Medicine and Dentistry of NJ. He completed his orthopedic residency at Albany Medical Center and a spine surgery fellowship at NYU Hospital for Joint Disease. There he was named an AO Spine Fellow and an AAOS Washington Health Policy Fellow. In 2015 he completed the Masters in Health Care Delivery Science at Dartmouth College.

Previous to WestMed he was Chief of the Orthopaedic Spine Service at Montefiore Medical Center.

Committed to providing the community with high quality spine surgical care, he has been recognized as a Castle Connolly Best Doctor for two consecutive years, 2012-2014, and a New York Magazine Best Doctor in 2013 and 2015.

Craig H. Syrop, MD, MHCDS

Dr. Craig H. Syrop is a Reproductive Endocrinologist, Professor of Obstetrics and Gynecology and faculty of the University of Iowa Carver College of Medicine for 30 years. Following a fellowship at UNC, he initiated the in vitro fertilization program at Iowa in 1987 as a team based care model. A 2015 MHCDS graduate, he previously held a variety of positions within University of Iowa Health Care (UIHCare), including interim Chair of Dermatology, the associate vice president of medical affairs and physician head of University of Iowa Physicians Group. He represented UIHCare as physician lead for High Value Healthcare Collaborative, and now is transitioning to a second career in UI Health Systems to promote innovation, integration and practice transformation through eHealth, and remote patient monitoring for chronic diseases.

His presentation focuses upon his post MHCDS “system experience” in creating and iterating the Perinatal Diabetes Program as an integrated practice unit.

05/20/2016 - Peter Bach & Jon Skinner - Cost and Value of Anti-Cancer Drugs (48m23s)

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MHCDS Presents:

Jonathan Skinner, PhD
Professor of Economics, Dept. of Economics Professor of Community & Family Medicine, Geisel School of Medicine
Dartmouth College

Peter B. Bach, MD
Director, Center for Health Policy and Outcomes
Memorial Sloan Kettering Cancer Center

'Cost and Value of Anti-Cancer Drugs: An Interview with Peter Bach'


Peter B. Bach is a physician, epidemiologist, researcher, and respected healthcare policy expert whose work focuses on the cost and value of anticancer drugs. Dr. Bach is leading efforts to increase understanding of the US drug development process and develop new models for drug pricing that include value to patients as a critical component. As the cost of specialty drugs continues to grow, he argues that prices are no longer rational, and a better pricing system could increase patient access to life-saving medications at lower costs while spurring innovation.

Dr. Bach's research has found that the cost of newly approved cancer drugs has skyrocketed since the 1970s. The price for more than 30 newly approved cancer drugs grew to $10,000 a month or more from 2010 to 2014 without any clear economic justification for the pricing. Dr. Bach has also found that there has been a nearly 100-fold increase in cancer drug prices since 1965 after adjusting for inflation, and that the cost of an additional year of life from a cancer treatment increases by $8,500 each year.

In 2012, he and other physicians at MSK drew attention to the high price of a newly approved cancer drug and announced the hospital’s unprecedented move not to offer it to patients because of its high price tag with no notable improved clinical outcomes. The drug price was later cut in half by the manufacturer.

Dr. Bach's work in lung cancer screening has led to the development of several lung cancer screening guidelines and one of the first-ever risk-prediction models for this disease. He has also proposed a number of strategies for Medicare to link payment to the value of healthcare services delivered.

Dr. Bach has been inducted into the American Society of Clinical Investigators and the Johns Hopkins University Society of Scholars. He serves on the Board of Advisors of the University of Michigan Cancer Center and the World Economic Forum and is a member of the Clinton Global Initiative. He is Vice Chair of the CMS MEDCAC and a member of the Institute of Medicine’s Board on Health Care Services and the Committee on Performance Measurement of the National Committee on Quality Assurance. He served as the Chair of the Center for Medicare and Medicaid Services Technical Expert Panel that developed quality measures for cancer hospitals. He also served as a Senior Advisor for Cancer Policy at the Center for Medicare and Medicaid Services in 2005 and 2006.

Dr. Bach has published more than 100 peer-reviewed articles and editorials in scientific journals such as the New England Journal of Medicine and the Journal of the American Medical Association. He has also written numerous healthcare-related op-eds and been featured in mainstream media outlets such as the New York Times, New York magazine, the Wall Street Journal, Forbes, NPR, and 60 Minutes.

Dr. Bach completed his undergraduate studies at Harvard University and his medical studies at the University of Minnesota and the University of Chicago Harris School. He completed a residency in internal medicine at Johns Hopkins University followed by a fellowship in pulmonary and critical care medicine at the University of Chicago and Johns Hopkins. While at the University of Chicago, he was a Robert Wood Johnson Foundation Clinical Scholar. Dr. Bach has been a faculty member in MSK's Department of Epidemiology and Biostatistics since 1998 and a Senior Scholar at the International Agency for Research on Cancer since 2008.

01/14/2016 - Barbara Barnett'13 & Karen Westervelt'15 - Navigating Leadership Transitions Within The Healthcare Delivery System (45m31s)

MHCDS Presents:

Barbara Barnett'13
Sr.Vice President & Chief Medical Officer
Mount Sinai Beth Israel


Karen Westervelt'15
Sr.Vice President & Chief Operating Officer
NewYork-Presbyterian Healthcare System

'Navigating Leadership Transitions Within The Healthcare Delivery System'


Transitions are critical moments for leadership: creating unique opportunities to establish new relationships and foster pre-existing ones, granting you the freedom to lay the foundation of the culture you want to build in your new organization or new area of responsibility, and to set the tone for the work to come. Both Barb and Karen have recently transitioned into important C-suite roles in new institutions providing them with intimate perspectives. Professor Pino Audia will conduct an interview with them about the leadership lessons they drew on and/or learned during their transition.

Brief Bio of Presenters:

Barbara Barnett, MD, MHCDS, FACEP, FACP

Barbara is the Chief Medical Officer at Mount Sinai Beth Israel Medical Center in NYC. She is currently transforming her hospital by strategically developing clinical programs to better meet the needs of the community. She is board certified in both Emergency Medicine and Internal Medicine and practices both disciplines. She spent most of her career as a Residency Director and educator of medical students. She developed the Combined Emergency Medicine/Internal Medicine/Critical Care Residency program at Long Island Jewish Medical Center and became the Co-Director of the National Combined Residency Directors Council. In 2010, she became the Associate Chair of Internal Medicine for the NS-LIJ Healthcare system where she developed a passion for hospital operations and subsequently switched gears to focus her attention on Quality and Performance Improvement work. She completed the Greater New York Clinical Quality Fellowship teaching and the e-Coach the Coach program at The Dartmouth Institute. Refusing to accept that status quo she developed a strong interest in Improving Care for patients and population health. She was in the inaugural class of the Masters of Health Care Delivery Science at Dartmouth and remains an active member of that program by serving on their steering committee and moderating the Annual Symposium on Health Care Delivery Science.

Karen Westervelt, MHCDS

Karen is Senior Vice President and Chief Operating Officer for the NewYork-Presbyterian Regional Hospital Network. In this role, she oversees the Regional Network of hospitals, physician practices, and ambulatory sites in the surrounding boroughs and counties. Ms. Westervelt also works with NewYork-Presbyterian’s Board of Trustees and senior leadership to develop and implement key strategic initiatives for the System. Prior to joining the Hospital, Ms. Westervelt served as President and CEO of the William F. Ryan Community Health Network, comprising 17 primary care, behavioral health, and specialty care community health centers, with a specific focus on underserved patient populations. Previous to this, she served as Executive Director of the Ryan/Chelsea-Clinton Community Health Center, where she oversaw primary and specialty health services. She also served as Deputy Commissioner of the Office of Primary Care and Health Systems Management in the New York State Department of Health (DOH), where she oversaw the regulation of New York State’s health care system and implementation of federal and state health care system reform. She was also responsible for developing health care policy and standards, planning of new health care facilities, and health services research. Ms. Westervelt received her Bachelor of Arts in Liberal Studies from Russell Sage College and completed a Master’s degree in Health Care Delivery Science at the Tuck School of Business at Dartmouth.

11/12/2015 - Joakim Edvinsson'14 - Person-Centered Care (49m03s)

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MHCDS Presents:

Joakim Edvinsson'14, RN
Head of Quality Development, Region of Jonkoping, Sweden

'Person-Centered Care: Two case studies from Sweden'


This seminar will give you a philosophical view on care and caring as well as some practical examples of how this has been transformed into every day praxis. Examples will be presented both from a self-dialysis unit and from the Esther Network, which has been highlighted by both CNN and BBC.

Brief Bio of Presenter:

Joakim has previously worked with leading improvement programs based on the Dartmouth idea of Clinical Microsystems. He has also been a part of the ”Esther Network” for supporting elderly people with complex needs. He founded and is the registry holder for the Swedish national quality senior alert system for preventing pressure sores, falls, and malnutrition among the elderly. He’s currently responsible for implementing person-centered care in the region. He was previously the head nurse at the self-dialysis unit in the Ryhov Hospital, Jonkoping.

10/14/2015 - David Goodman -Health Care Variation in Europe and Asia (47m54s)

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MHCDS Presents:

David Goodman, MD, MS
Professor of Pediatrics and Health Policy, The Dartmouth Institute
Co-PI, Dartmouth Atlas of Health Care
Director, Wennberg International Collaborative

'Health Care Variation in Europe and Asia: What do we know and what does it mean?'


Over past 30 years, the United States has been the world’s leader in the measurement and interpretation of variation in health system performance. While these analyses have been an important stimulus and guide for health care improvement, until recently few other countries have develop theories and methods to examine variation. This seminar will discuss the dissemination of Dartmouth ideas of unwarranted variation in developed and low income health care economies. I will focus on early work, and then the recent roles of the Wennberg International Collaborative and the OECD in accelerating the field. Numerous examples will be presented and the attendees will be invited to share their own insights.

Brief Bio of Presenter:

David C. Goodman is Professor of Pediatrics and of Health Policy at The Dartmouth Institute for Health Policy and Clinical Practice; Adjunct Professor of Health Services Research, Institute of Social and Preventive Medicine, University of Bern, Switzerland. Dr. Goodman's primary research interest is in regional and provider variation of health care using extremely large administrative datasets. He has studied such diverse topics as the health workforce, end-of-life and chronic illness care in the elderly, primary care, and neonatal intensive care. He is also the program lead for the pediatric portfolio of the High Value Health Care Collaborative.

Dr. Goodman is one of the founding investigators of The Dartmouth Atlas of Health Care ( and is currently the project Co-Principal Investigator. He has served on the editorial boards of the journals Health Services Research, Pediatrics, and The Journal of Pediatrics. Dr. Goodman is a member of the American Pediatric Society and the recent Chair of the U.S. Council on Graduate Medical Education. In addition to past membership on numerous federal committees, he is a member of the Steering Committee of the Smarter Health Care research portfolio of the Swiss National Science Foundation. With his colleague, Prof. Gwyn Bevan at the London School of Economics, he co-founded the Wennberg International Collaborative, an international network that advances the study of unwarranted medical practice variation across the globe. (

Dr. Goodman received his medical degree from the State University of New York Upstate Medical Center, an MS in medical care epidemiology from Dartmouth, and served his residency in pediatrics at The Johns Hopkins Hospital. He joined the Dartmouth faculty in 1988 and continues to see patients on a regular, if part time, basis.

09/17/2015 - Robin Lunge'13 - How to Make Sausage (45m40s)

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MHCDS Presents:

Robin Lunge’13
Director of Health Care Reform in Vermont’s Agency of Administration

'How to Make Sausage: Influencing Public Policy and Advocating Change'


It takes more than a great idea to create change in public policy at the national or state level. Influencing policy is a daunting task and it can be hard to know where to start. Should you start with your state or go straight to the feds? Is it a legislative strategy or an agency? In this talk, Robin will explore different levels of government policy-making, how it works, and where to start when you are interested in policy change at the national or state level.

Brief Bio of Presenter:

Robin Lunge, MHCDS, J.D. is the Director of Health Care Reform in Vermont’s Agency of Administration and is charged with coordinating and overseeing the state’s health care reform efforts. In addition, she serves as liaison to the Green Mountain Care Board – an independent board charged with designing and administering health care payment and delivery system reform. Previously Lunge served as nonpartisan staff attorney at Vermont Legislative Council and provided drafting and staff support in health and human services issues to members of the Vermont Legislature. She also worked for the Center on Budget and Policy Priorities in Washington D.C. as a senior policy analyst on public benefits issues. Her areas of expertise are federal and state public benefit programs, health care and health care reform, and international trade policy. Lunge holds a B.A. from the University of California Santa Cruz, a J.D. from Cornell Law School and a Master of Health Care Delivery Science from Dartmouth College.

08/21/2015 - Lisa McDonnel'15 & Kenny Cole'15 - Let’s Get Ready to Bundle: How to think about Bundled Payments (50m58s)

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Article: Experience with Designing and Implementing a Bundled Payment Program for Total Hip Replacement , The Joint Commission Journal on Quality and Patient Safety,September 2015, written in part by Evan Benjamin MHCDS'17

MHCDS Presents:

Lisa M. McDonnel, MHCDS '15
Sr. Vice President, National Network Strategy & Innovation, United Healthcare

Kenny J. Cole, MHCDS '15
Chief Clinical Transformation Officer, Baton Rouge General/General Health System

'Let’s Get Ready to Bundle: How to think about Bundled Payments'


What are the latest developments with bundled payments? What broad issues should payers and providers be aware of? What success stories have we seen, and in what areas are we still waiting for the success stories? What factors should leaders bear in mind when considering whether to enter into a bundled payment agreement? Lisa and Kenny will bring the perspectives of a provider and a payer to bear on these questions, in order to get you “Ready to Bundle.”

Brief Bios of Presenters:

Lisa M. McDonnel, MCHDS'15
Ms. McDonnel leads network strategy and innovation for UnitedHealthcare’s nationwide network of over 935,000 physicians & health care professionals and close to 6000 hospitals, serving 27 million Commercial members, eight million Medicare members, five million Medicaid members, three million military & veteran members, and $106 billion in medical spend. In this role Lisa is responsible for UnitedHealthcare’s value based programs and the network strategy supporting commercial, Medicare and Medicaid lines of businesses.

Educated at the University of CA, Irvine where Ms. McDonnel earned a Bachelor of Arts degree in Psychology. She earned her Master of Health Care Delivery Science degree from Dartmouth College.

Kenny J. Cole, MHCDS'15
Dr. Kenny Cole serves as Chief Clinical Transformation Officer (CCTO) for Baton Rouge General/General Health System. He is an Infectious Disease Specialist with advanced degrees from Louisiana State University, Dartmouth and executive training from Harvard School of Business. He has served on Baton Rouge General’s medical staff from 2001-2013 in various roles such a Medical Director of Infectious Disease and member of critical care and pharmacy committees. In addition, Dr. Cole was one of Baton Rouge’s first physician Lean Six Sigma Green Belt graduates.

Over the last year of his career while pursuing a Masters in Healthcare Delivery Science at Dartmouth, Dr. Cole served as Vice President of Care Delivery and Associate Chief Medical Officer at Blue Cross Blue Shield of Louisiana. In this role, he was instrumental in building value-based, collaborative relationships with physicians and providers across the statewide network, focused on achieving better outcomes for its members.

Previously, he served as a private practice internist at Baton Rouge Clinic, where he also served as Chief Quality Officer, Chair of the Internal Medicine Department and an Executive Member of the Board. Originally from Franklin, LA, Dr. Cole has been married to Wendy for 24 years, and they have two daughters Taylor (20) and Tori (16).

03/12/2015 - Rob Shumsky - The Dark Arts (53m36s)

Referenced Articles:

  1. What Is Quality? An Integrative Framework of Processes and States. Golder PN, Mitra D, Moorman C. Journal of Marketing, July 2012.
  2. Sequence effects in service bundles: Implications for service design and scheduling. Dixon M. & Verma R. Cornell University, School of Hotel Administration, 2013.
  3. The Design of Experiential Services with Acclimation and Memory Decay: Optimal Sequence and Duration. Gupta AD, Karmarkar US, Roels G. Social Science Research Network, September 2013.
  4. Putting the Service-Profit Chain to Work. Haskett JL, Jones TO, Loveman GW, et al. Harvard Business Review, July 2008.
  5. Memories of colonoscopy: a randomized trial. Redelmeier DA, Katz J, Kahneman D. Pain, July 2003.

MHCDS Presents:

Professor Rob Shumsky
Professor of Operations Management, Tuck School of Business

'The Dark Arts: Manipulating Experience and Satisfaction in Services'


Many service firms deliberately design their operations to maximize the subjective quality of the experience, as recalled by the customer. We will discuss some of the frameworks, techniques and tools used by these firms (e.g., theme parks, restaurants, musical acts, airlines, business schools), and examine their applicability to health care.


Professor Shumsky has research and teaching interests in operations management and decision science. His current research focuses on the interactions among quality, flexibility and efficiency in service systems.

He has conducted research on the U.S. air traffic management system and studied transportation operations for state agencies and the Federal Aviation Administration. He has also served as a consultant for both manufacturing and service operations, including call centers and health care providers.

10/23/2014 - Sir Malcolm Grant - Leading Change to Achieve Sustainable Health Care for an Entire Population (50m26s)

MHCDS Presents:

Professor Sir Malcolm Grant
CBE, Chair NHS England

"Leading Change to Achieve Sustainable Health Care for an Entire Population: Culture as Tripwire or Enabler?"

How is one of the most important health care systems in the world, National Health Service in England, surviving the tightest financial squeeze in history? Hint: they don’t do it on their own. Have you ever stopped to consider what data you’re actually using when deciding how you’ll transform health care? With most health systems suffering from kinks in their supply chains and uncoordinated processes, who is pushing the boundaries and emerging as pioneers of change? Don’t miss this rare opportunity to talk with Sir Malcolm Grant as he elaborates on these questions and more.


Sir Malcolm Grant was born and educated in New Zealand, graduating in law from Otago University. He came to the UK as a lecturer at the University of Southampton, then became Professor of Law at University College London (UCL). He was appointed in 1991 as Professor and Head of Department of Land Economy at the University of Cambridge and a fellow of Clare College. His academic interests were in planning law, environmental law and property law. He was the author of several books and articles, and for 22 years was the editor of the 8-volume Encyclopaedia of Planning Law and Practice, of which he remains still the Consultant Editor. In recognition of his academic work he was elected an Honorary Member of both the Royal Town Planning Institute and the Royal Institution of Chartered Surveyors and was appointed CBE for his services to planning and local government. He is a barrister by profession, and a member of the Bench of Middle Temple.

He was subsequently appointed Pro-Vice-Chancellor of Cambridge, and then returned to UCL as its President and Provost in 2003. He completed a 10-year term of office in 2013. During that period UCL emerged as one of the world’s leading research-intensive universities, regularly ranked amongst the top 20 in the world, and for each of the last 3 years has held 4th place in the QS World University Rankings. He was knighted in 2013 for his services to higher education.

He has also had an extensive career in public service. For 6 years he was the Chairman of the Local Government Commission for England, and for 5 years the Chairman of the UK Government’s Agriculture and Environment Biotechnology Commission. He has chaired the Russell Group of the leading UK research universities and was for 4 years a member of the Board of Directors of the League of European Research universities. He is a Prime Ministerial appointee as a British Business Ambassador. He is a Board Member of the Higher Education Funding Council for England, the University Grants Committee of Hong Kong, and the International Council on Global Competitiveness of Russian Universities, of the Russian Federation, and is President of the Council for At-Risk Academics (CARA). He is a Trustee of Somerset House.

Sir Malcolm was appointed in 2011 as the inaugural Chairman of NHS England, a new independent body established by Parliament to manage the National Health Service in England. NHS England commissions healthcare for a population of 55 million people, and holds an annual budget approaching £100 billion, with responsibility to deliver significant long-term improvements in health outcomes and the quality of healthcare in England.

Sir Malcolm is married, with three children and two grandchildren, and has great interests in classical music, especially opera, and in the management of woodlands. He holds both United Kingdom and New Zealand nationality.

09/24/2014 - Punam Keller - Promoting healthy behaviors (52m38s)

MHCDS Presents:

Professor Punam Keller
Charles Henry Jones Third Century Professor of Management, Tuck School of Business

'Promoting healthy behaviors-challenges and opportunities'

What does it mean to be healthy or unhealthy? Aren’t we all somewhere in between? This abyss creates challenges to change health behaviors. Social marketing and behavior change expert Punam Keller will share strategies for getting buy-in from providers and at risk populations. This session will highlight the need for the B3C (barrier-based-behavior change) framework to help you to solve problems and identify new opportunities to meet your goals.


Punam Anand Keller is an expert in consumer information processing and choice behavior. Her current research—supported by the National Cancer Institute, the Centers for Disease Control, and the National Endowment for Financial Education—focuses on designing and implementing consumer communication programs. She teaches the Social Marketing elective.

Additional materials:

Southern African Rappers Vee and Winky D collaborated with folk hero Oliver Mtukudzi to develop the song "Let's Circumcise" to promote voluntary medical male circumcision. Watch on Youtube:

Punam created a reminder for the refrigerator door that helps patients with COPD to remember to weigh themselves, monitor their fluids and take their meds. See it in action here:
08/06/2014 - Brian Martin'14 - Embedded Dental Hygiene Services within Primary Care Medical Home (45m46s)

Here is the GAP Project Report "Interprofessional Study of Oral Health in Primary Care" (.pdf) that Brian and Amy thought you'd like to read.

Medical Director for Clinical Excellence
Children's Hospital of University of Pittsburgh Medical Center

Wednesday, August 6, 2014
12:10 PM - 1:00 PM
via AdobeConnect
(Connect details will be emailed)

Embedded Dental Hygiene Services within the Primary Care Medical Home

Problem: Poor oral health is a major public health concern. Primary care providers, using the medical home model, are strategically positioned to support preventive care and reduce the impact of a wide variety of oral conditions, especially dental caries. Poor oral health and access to routine preventive dental care is known to have barriers for at-risk, lower socioeconomic status groups.

Hypothesis: Installation of a fully embedded/integrated dental hygiene practitioner within the primary care medical home will reduce barriers to preventive dental care for this population.

Project: Development of a strategic plan and operational framework and execution for this project was a joint effort of the Divisions of General Academic Pediatrics (GAP) and Pediatric Dentistry of Children’s Hospital of Pittsburgh of UPMC. Our Grand Rounds will review the process from project conception, through strategic planning/alignment of goals and objectives, to operational framework and execution. Data and outcomes from one year of operation will be reviewed with the group, as well as future directions. Of note, participation of the lead hygienist, Amy Stiles, RDH, on the session will permit candid exploration of the challenges and opportunities present in inter-specialty collaborative projects.

Brief Bios of Key Players:

Brian S. Martin DMD, MHCDS '14

Dr. Martin is currently serving as Medical Director-Clinical Excellence at Children's Hospital of Pittsburgh of UPMC, where he is also the Chief of Dentistry and Immediate Past President of its Medical Staff. He is also a Clinical Assistant Professor at the University of Pittsburgh School of Dental Medicine, and is Certified by the American Board of Pediatric Dentistry. Dr. Martin's research activities include: craniofacial growth/development and its relationship to middle ear disease; longitudinal outcomes from pediatric facial trauma, and innovation in healthcare delivery systems.

Amy Stiles, RDH

Ms. Stiles currently serves as the lead hygienist for the GAP Dental Project at Children's Hospital of Pittsburgh of UPMC. She is a consistent Praise for Patients award winner, and served as our first certified Public Health Hygienist.
05/15/2014 - Howard Brody - Ethics of Avoiding Harm and Waste (44m38s)

MHCDS Presents:

Howard Brody, MD, PhD

Director, Institute for the Medical Humanities, Professor of Family Medicine, & John P. McGovern Centennial Chair, University of Texas Medical Branch, Galveston

Our Professional Responsibility to Avoid Harm and Waste

Here are two papers of Dr. Brody's that you may find interesting. His 2010 NEJM paper is credited for starting the discussion that led to the "Choosing Wisely" movement. In Thursday's discussion, Dr. Brody will discuss the ethical importance of the distinction between "low value" and "no benefit" medical interventions, and will review evidence indicating a considerable portion of the US health budget provides no benefit.

Medicine's Ethical Responsibility for
Health Care Reform
2010 NEJM
From an Ethics of Rationing to an
Ethics of Waste Avoidance
2012 NEJM

Facilitated by: 
Professor Bill Nelson, MHCDS Program 

06/26/2013 - Gil Welch - Disruption! (1h1m40s)
Gil Welch leads a conversation about breast cancer over-diagnosis.

On Wednesday, June 26, at 12pm (Eastern), Gil will lead a discussion on "Breast Cancer Overdiagnosis." We expect the discussion to be thought provoking, if not disruptive. As always, this will be an interactive session with plenty of Q&A.

04/26/2013 - Greg Zobel - Entrepreneurship (34m53s)
Bob Hansen Interviews Greg Zobel, Chief Growth Officer for Healthrageous, a startup digital health management platform

On Friday, April 26, at 12pm (Eastern), Bob Hansen will kick off the seminar series with the topic of entrepreneurship. Bob will interview guest participant Greg Zobel, Chief Growth Officer for Healthrageous, a startup digital health management platform. As always, this will be an interactive session with plenty of Q&A.

Bob has prepared a short introductory video about the seminar series. 

Click here (link no longer works) to read more about Healthrageous and Greg's background.

UPDATE: 10/1/2013 - Healthrageous Shuts Down, Sells Assets


About our Virtual Seminars

MHCDS Virtual Seminars are a series of seminars that not only provide an opportunity for MHCDS faculty and invited guests to deliver thought-provoking and practical presentations to our current students and Alumni, but also for our Alumni and current students to present and discuss health care delivery science work in progress – projects that are being conducted in their own organizations to redesign and improve care – and to receive input from their colleagues. We will use Adobe Connect for these sessions and plan to hold them monthly.