The Institute of Medicine has defined patient-centered care as “providing care that is respectful of and responsive to individual patient preferences, needs and values and ensuring that patient values guide all clinical decisions.”
Across the delivery spectrum, health care providers and institutions aspire to provide patient-centered care but fail to consistently achieve their goal. As constituencies ranging from patients to policymakers raise the stakes, demanding better value, greater transparency, increased responsiveness to individual values and preferences, and demonstrable quality, organizational culture plays a vital role in promoting (or impeding) progress toward these goals. Systemic cultural change may be the key to raising the bar.
The 2017 Dartmouth Symposium on Health Care Delivery Science will bring forward-thinking healthcare leaders and academics together to explore the shift from a culture of aspiration to one of implementation in which values, incentives, and communications are aligned to produce patient-centered care. We’ll look at culture and patient-centered care from multiple perspectives: What is the science behind patient-centered care and how can we measure it? How do we assess the culture that delivers it? What organizational change strategies help to implement and sustain a patient-centered culture? And, more ambitiously, how can we extend patient-centered values to the larger community including employees, caregivers and the general population?